See on Scoop.it – Crisis communication and management
KPMG survey identifies concerns over companies’ risk management and crisis readiness programmes
This is a good read, although I find it peculiar that people still seem surprised by organisations being under-prepared to handle a crisis. Crisis preparedness and risk mitigation are expensive practices, and evaluation of ROI is difficult when the objective is to prevent an unknown thing of unknown scale from happening at all.
More openness from companies that have experienced real crises would help educate organisational leaders far more effectively…but if successful crisis management means getting the problem fixed below the radar, then no-one has a vested interest in promoting the ‘crisis you never heard about’.
This means crisis case studies will continue to be derived from those that happen in the public sphere, which means industry perceptions of risk are going to be skewed towards only those disasters that are so catastrophically bad/tragic/stupid as to be unavoidable from a media standpoint, and irrelevant for the vast majority of business managers.
It’s a challenge not easily solved.
See on www.continuitycentral.com
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